SE PAMARYS
Frequently asked questions
Answers about searching, booking and preparing for your trip.
What can I book?
Search flights, hotels and holiday packages. For group trips or a tailored itinerary, send a group travel request. Sample holiday offers are illustrative, not supplier-confirmed inventory.
How do I pay?
Payment is made at the agency. Online payments are coming soon. Contact us for payment arrangements and the office address before visiting.
Is my booking reference a flight ticket?
No. A booking reference identifies your request. Check the booking status: payment, flight ticketing and hotel supplier confirmation are separate steps. Contact us if you need confirmation before travelling.
Can the price change?
Live fares and hotel rates may change. The website checks the price again when you confirm; if it changes, you must accept the updated price before continuing.
Where can I find my booking?
Sign in to view My bookings, or use Find booking with your booking reference and the email used for the booking.
Can I change or cancel?
Contact us with your booking reference. The airline, hotel or travel contract determines the conditions. See Cancellations and refunds for more information.
Which travel documents do I need?
Requirements depend on your nationality and destination. Check official passport, visa and health guidance before departure, and ensure traveler names match their documents.
Do you arrange group and business travel?
Yes. Use Group Travel for a tailored quote or For Partners to apply for a business account.